Returns & Refunds Policy

Last updated: 20 April 2026

At MoveThread, we take pride in delivering products of exceptional quality and craftsmanship. Should your purchase not meet your expectations, we offer a transparent and fair returns and refunds process in accordance with UK consumer law.

Right to Cancel

In accordance with the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your item, without providing a reason.

To exercise your right to cancel, you must notify us in writing at contact@movethread.com within 14 days of delivery.

Return Conditions

To be eligible for a return:

• The item must be returned within 14 days of your cancellation notice.
• The item must be unused, unworn, and in its original condition.
• All original packaging, labels, and accessories must be included.

We reserve the right to refuse returns that show signs of wear, alteration, or damage not caused by manufacturing defect.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return once unsealed or worn, where applicable. This does not affect your statutory rights in the event of a faulty or misdescribed product.

Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

Refund Amount

• The refund will include the full purchase price of the returned item.
• Standard outbound shipping charges are refundable in cases of cancellation under your statutory rights.
• Express delivery fees are non-refundable.

If approved, your refund will be processed to the original payment method within 14 days of receiving the returned item.

Return Shipping

Unless the item is faulty, damaged, or incorrect, the customer is responsible for return shipping costs.

We recommend using a tracked and insured delivery service, as we cannot accept responsibility for items lost or damaged in transit.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or not as described, please contact us within 14 days of delivery at contact@movethread.com.

In such cases, we will arrange a replacement or issue a full refund, including any applicable shipping costs, in accordance with your statutory rights under the Consumer Rights Act 2015.

Customs, Duties & Taxes

All orders are shipped on a Delivered Duty Paid (DDP) basis. This means all applicable duties and taxes are covered by MoveThread. You will not be charged any additional fees upon delivery.

Customs charges are not refundable once an order has been successfully delivered.

Exchanges

We do not offer direct exchanges. If you wish to purchase a different item, please return your original order for a refund and place a new order separately.

How to Initiate a Return

To request a return, please contact our Customer Care team at:

Email: contact@movethread.com

Please include your order number and the reason for your return. We will provide you with further instructions.

Company Details

MoveThread
PURA VIDA ECOM SOLUTIONS LLC
1209 Mountain Road Pl NE Ste R
Albuquerque, NM 87110
United States

Statutory Rights

This policy does not affect your statutory rights under UK consumer law.